Feature guide · Interviews
Refresh your interview guide when the role changes
· 3 min read · OperatorOS
A reusable interview guide saves preparation time, but it still needs to reflect the work you are hiring someone to do. When a role changes, review the questions before the next round of interviews. OperatorOS lets you edit the existing guide so you can keep a useful starting point without rebuilding it from scratch.
These steps use Interview Roles in the live web companion for existing OperatorOS customers with write access. Open it using the link at the end of this guide. Recording and AI analysis have separate plan requirements; web-only signup and billing remain coming soon.
Start with the work that changed
Imagine a fictional manager, Ellis, updating a shift-leader guide for Willow Market. The role now includes coordinating a busier pickup area alongside the checkout team. The existing guide asks about customer service, but it never explores how someone handles two competing priorities.
Ellis wants to preserve the useful questions and improve one gap. This is a review of the guide, not an assessment of a particular candidate. Keep the questions focused on the responsibilities and situations you need to discuss.
Edit the existing role guide
- 1Sign in to your OperatorOS account, then open Interview Roles using Review your interview guides below. Find the existing role by its name.
- 2Choose Edit on that role’s card. Read the full Interview Questions field before changing it; the card previews only the first five questions.
- 3Keep the Role Name recognizable and filled in. In Interview Questions, replace or add the question you need, with one question on each line. Numbering is optional.
- 4Read the whole guide again. Remove accidental headings or commentary from the question field: every nonempty line is treated as a question when you save.
- 5Choose Save Changes and look for Role updated. Check the question count on the card, then reopen Edit to verify the complete saved wording. Choose Cancel when you have finished checking without further changes.
Make one question more useful
Instead of adding “Are you good at multitasking?”, Ellis writes: “Tell me about a time two customer needs competed for your attention. How did you decide what to handle first?” The question asks for a concrete example that can support a fuller conversation about the work.
Ellis keeps a separate question about supporting a colleague during a busy period. There is no need to replace every question just because one responsibility changed. A small, deliberate revision is easier to review and use.
Practical tip: put each main question on its own line. If you add “What happened next?” on a separate line, it will count as another question. Combine a closely related follow-up on the same line when you want it to remain part of one prompt.
Check the guide before relying on it
The role card shows the question count and up to five question previews, followed by a more indicator when the guide is longer. A short preview does not mean later questions were lost. Reopening Edit is the way to inspect the full guide in this workflow.
Editing the guide updates that role record. It does not record an interview, send questions to candidates or produce a hiring decision. Keep candidate observations in the appropriate interview record rather than mixing them into the reusable questions.
The expected result is a guide that reflects the current role and is ready to review before your next conversation. For a manager of several locations, check whether the same responsibilities apply before using the guide elsewhere.